Frequently Asked Questions
Below FAQ are some common concerns of our clients.If you have other questions, please just send it to cs@blinkmena.ae
General Questions
Q: “Something is missing from my order, what do I do?”
Please call us on tel:+971 42824722 immediately so we can investigate via WhatsApp tel:+971 553403891 email us on cs@blinkmena.ae
Q: “What if I receive a different item than the one, I ordered?”
We at Blink MENA take extra care to ensure that you receive what you ordered. In case it happens get in touch with us.
We will schedule a pick-up of the item and immediately issue Blink MENA coupon to place a new order.
Q: “Where can I check my Size?”
Please follow this link Size Guide for a complete size guide and conversions for both clothing and shoes.
Q: “What if I receive the wrong beauty product?”
At Blink MENA, we take extra precautions to avoid any situation that
causes inconvenience to our valuable customers. However, if you have still
received a wrong product, we would like to apologize to you and assure you not
to worry. Contact us via WhatsApp +971 553403891 or email us. on cs@blinkmena.ae to replace the order or issue
your coupon after we collect the product from you.
Q: “How can I track my order?”
Once your
shipment is out for delivery local orders will receive a message where you can
track your order and for international orders you will receive an email with
the waybill to track your orders based on the carrier. If you don’t receive a
message or email, please contact us on +971 42824722.
Q: “Where do you deliver?”
UAE
Q: “How can I change my delivery address after placing an order?”
Please contact us
on +971 42824722 or WhatsApp +971 553403891. Or email us on
cs@blinkmena.ae
Q: “How long does it take to receive my order?”
3 to 5 working days.
Q: “What are your payment methods?”
● Debit cards & credit cards
● Cash on delivery for local orders
● Tabby & Tamara- buy now pay later.
● Apple Pay soon
Frequently Asked Questions
Your Exchange and refund
Q: “What is your return and exchange policy?”
Returns and exchanged items must be within 14 days of receiving the order and should not be used and in their original and re-sellable condition, with all labels attached along with the invoices. Please check the link below.
Q: “How long does it take to get my refund?”
Within 14 to 21 working days after receiving the product and returns is accepted by us as per the policy.
Q: “What are your refund methods? ”
Refunds will be based on your payment method.
bank account for e-payment orders / coupons for COD orders.
● Debit/ Credit cards: Refunds will be by Bank transfers. And it will take up to 14 days.
● Cash on Delivery: Refunds will be by gift card within 2 business days.
● Tamara / Tabby: Refunds will be by Bank transfers. And it will take up to 14 days.
Q: “How can I make an exchange or a return?”
Please contact
our customer service on +971 42824722 or via WhatsApp +971 553403891 or
through our live chat, we will be
happy to assist you.
Frequently Asked Questions
Other Questions
Q: “Can I place an order via telephone?”
Yes, you can
place an order via telephone by contacting our customer care team via WhatsApp on +971 553403891 or via our live chat.
Q: “Is there a cost for custom duties and tax?”
All custom charges and local taxes will be applied as per the law and regulations of the destination country and will be settled by the customer upon delivery.
Q: “How will I know when the item has been shipped?”
Once your
shipment is out for delivery local orders will receive a message where you can
track your order and for international orders you will receive an email with
the waybill to track your orders based on the carrier. If you don’t receive a
message or email, please contact us on +971 42824722.
Q: “Is my personal information confidential?”
Your personal information is secure and in compliment with the country’s regulations.
Q: “What should I do if I am having trouble logging into my Blink MENA account?”
If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Service team.
